Shipping and delivery conditions
Orange Farm / Quinta-shopping is the online shop of the Bird Estate - Quinta dos Passaros.
From the orange farm in Portugal, delivered to your doorstep as quickly as possible. With German precision and state-of-the-art technology, we have been cultivating the finest natural fruit for you on our own Vögel estate since 1993. You can taste the difference.
Prices
You are ordering directly from Portugal. The prices listed in the offers include the consumption tax/VAT applicable in the country of delivery you specify (usually your place of residence/country). Shipping costs are not included in the sales price. Depending on the desired delivery country, the shipping costs are displayed separately in the shopping cart and described under: Shipping Costs.
Published offer prices are valid as shown in the shop for the item at the time of ordering.
Minimum order value
We process and ship orders with a minimum order value of
30.00€.
Shipping costs:
The prices for our packaging, recycling costs, and temperature-controlled truck transport from Portugal to Germany are included in the purchase price.
We charge you the following shipping costs including VAT per parcel up to 23kg volume weight.
The required volume weight is displayed in the item description for each item in the shop.
Shipping by truck/DHL per package, including toll surcharge, energy surcharge
| Germany | 8.95€** |
| Austria, Belgium, Luxembourg, Netherlands | 15.95€** |
| Bulgaria, Finland, Italy, Latvia, Lithuania, Poland, Romania, Sweden, Slovakia, Czech Republic, France, Croatia | 20.95€** |
| Portugal | Up to 15kg - €5.00** / from 15kg-23kg - €9.00** |
| Spain | Up to 15kg - 10,00€** / from 15kg-23kg - 15,00€** |
- For parcels to Portugal or Spain, please provide a national telephone number for better delivery.
- We do not ship to the following islands: Canary Islands, Balearic Islands, Madeira, Azores, Cape Verde, French overseas territories .
- Deliveries to other countries not listed here, such as Switzerland and England, are unfortunately not possible.
** including VAT
Note: Deliveries to Packstations are not possible. DHL's terms and conditions prohibit deliveries of fresh food to Packstations.
Delivery
The next delivery date is always displayed at the top of the shop's homepage. Your order will be delivered on this date, provided payment is received on time.
The next delivery dates are:
Delivery week:
Delivery will be made on the indicated delivery date for Germany. (Parcels are currently being processed by DHL on this date and will typically take 1-2 days to arrive).
Delivery date for neighboring EU countries:
Delivery depends on the distance and the carrier in the respective destination country. Delivery usually takes between 1-6 days.
Delivery date for Portugal and Spain:
After order confirmation, delivery will take place within 2-3 days.
The delivery date stated in the order is intended as an overview and as a guide, but is not a fixed delivery date or a delivery promise on this date.
Orders with the payment method "advance payment" can only be processed for the specified delivery date if the payment has been received into our CaixaAgricola account by 3:00 p.m. on Thursday of the order week; otherwise, we can only ship the goods on the next delivery date.
After your order has been processed, you will automatically receive the following for your package:
- automates a link for the DHL tracking number.
All information regarding the delivery of your package can be found there for your information.
Shipping conditions
As always something special, our shipping system:
Because our fresh fruit is delivered without preservatives and should reach you as fresh as possible, we have created a sophisticated shipping system.
The orders are collected,
the invoices and shipping boxes are prepared.
Harvesting and packaging only takes place shortly before the truck departs.
After the temperature-controlled truck transport from Portugal to Germany, your package will be handed over to the shipping service provider DHL Germany.
The package will be delivered in accordance with DHL’s terms and conditions, which you can view and print here: DHL General Terms and Conditions .
In order to be able to deliver to DHL in Germany, we need a German postal address, which is in Böblingen, belonging to our friends: the Eisenmann family, and has nothing to do with fruit shipping.
Delivery address:
You have the option of specifying any delivery address in the shopping cart/order process.
Please use an address that ensures that someone can receive the package and that the recipient is informed.
Please check that your delivery address is correct, not incorrect, and that the delivery location is marked with the recipient's name (name on the doorbell).
We assume no liability for damages caused by an incorrect delivery address, missing recipient's name at the delivery location or refusal to accept or not pick up the package and reject any claim for compensation.
1. Deliveries to Packstations are not possible. DHL's terms and conditions prohibit deliveries of fresh food to Packstations.
2. Special agreements, such as delivery to a post office or parcel shop, garage agreement, delivery to a neighbor, etc. can only be agreed upon directly with DHL by you on site or via the DHL website: Receive DHL parcels .
3. Returned parcels will be charged as follows:
- Return: 16.98€ per package, including disposal costs for fresh fruit and vegetables.
- Reshipment within Germany: 15.00€, if the package is still at the responsible post office.
4. Shipping conditions and disclaimer for packages containing fresh fruit or vegetables:
Fresh fruits and vegetables are harvested on your behalf; any right of withdrawal is expressly excluded.
There is no way back for these packages.
We assume no liability for damages caused by strike action and/or official orders (force majeure).
We assume no liability for damage caused by weather conditions in the country of delivery.
Shipping packaging
We use particularly sturdy boxes specially manufactured for us that are optimized for truck transport.
The boxes have the following dimensions depending on the order volume and weight displayed in the shopping cart:
up to 8 kg H 20 x W 30 x L 40 cm
up to 14 kg H 19 x W 40 x L 60 cm
up to 18 kg H 25 x W 40 x L 60 cm
up to 23 kg H 30 x W 40 x L 60 cm
If you have any questions, you can find our contact details in the imprint .
