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Terms and conditions & customer information

General terms and conditions with customer information Table of contents
I. General Terms and Conditions
§ 1 Basic provisions
§ 2 Conclusion of the contract
§ 3 Special agreements on payment methods offered
§ 4 Individually designed goods
§ 5 Right of retention, retention of title
§ 6 Warranty
§7 Redeeming vouchers
§ 8 Choice of law, place of performance, place of jurisdiction
§ 9 Protection of minors
II Customer information


I. General Terms and Conditions
§ 1 Basic provisions

(1) The following terms and conditions apply to contracts that you conclude with us as a provider (Quinta dos Passaros Sociedade Agr. LDA) via the website https://orangenfarm.com. Unless otherwise agreed, the inclusion of any terms and conditions you may have used is objected to.


(2) A consumer within the meaning of the following regulations is any natural person who concludes a legal transaction for purposes that cannot predominantly be attributed to either their commercial or their independent professional activity. An entrepreneur is any natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their independent professional or commercial activity.


(3) An entrepreneur is any natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their independent professional or commercial activity.

§ 2 Conclusion of the contract

(1) The subject of the contract is the sale of goods.

(2) When you place the respective product on our website, we make you a binding offer to conclude a contract via the online shopping cart system under the conditions stated in the item description.

(3) The contract is concluded via the online shopping cart system as follows:

The goods intended for purchase are placed in the “shopping cart”. You can use the corresponding button in the navigation bar to access the “shopping cart” and make changes there at any time.

After clicking the "Checkout" or "Continue to order" button (or similar name) and entering your personal data as well as the payment and shipping conditions, the order details will be displayed to you as an order overview.

If you use an instant payment system (e.g. PayPal, (Express/Plus/Checkout), G Pay, shop Pay, Amazon Pay as your payment method, you will either be taken to the order overview page in our online shop or to the website of the provider Instant payment system forwarded.

If you are forwarded to the respective instant payment system, make the appropriate selection or enter your data there. Finally, the order data will be displayed as an order overview on the website of the provider of the instant payment system or after you have been redirected back to our online shop.

Before sending the order, you have the opportunity to check the information in the order overview again, change it (also using the "back" function of the Internet browser) or cancel the order.

By submitting the order using the corresponding button ("order with payment", "buy", "order with payment", "pay" / "pay now" or similar term) you declare your legally binding acceptance of the offer, which means that the contract is concluded.

(4) Your requests to create an offer are non-binding for you. We will make you an offer in text form (e.g. by email), which you can accept within 5 days.

(5) The processing of the order and the transmission of all information required in connection with the conclusion of the contract is partly automated by email. You must therefore ensure that the email address you provide to us is correct, that receipt of emails is technically ensured and, in particular, that it is not prevented by SPAM filters.

(6) Right of withdrawal Consumers generally have a right of withdrawal. Further information on the right of withdrawal can be found in the Right of withdrawal

§ 3 Special agreements on payment methods offered

(1) Payment via “PayPal” / “PayPal Checkout”

If you select a payment method that is offered via "PayPal" / "PayPal Checkout", payment will be processed via the payment service provider PayPal (Europe) S.à.rl et Cie, SCA (22-24 Boulevard Royal L-2449, Luxembourg; " PayPal"). The individual payment methods via “PayPal” are displayed to you under a correspondingly labeled button on our website and in the online ordering process. “PayPal” can use other payment services for payment processing; If special payment conditions apply, you will be informed of these separately. Further information about “PayPal” can be found at https://www.paypal.com/de/webapps/mpp/ua/legalhub-full (https://www.paypal.com/de/webapps/mpp/ua/legalhub -full).

§ 4 Individually designed goods

(1) You provide us with the appropriate information, texts or files required for the individual design of the goods via the online ordering system or by email at the latest immediately after conclusion of the contract. Our possible specifications regarding file formats must be observed.

(2) You undertake not to transmit any data whose content violates the rights of third parties (in particular copyrights, name rights, trademark rights) or violates existing laws. You expressly release us from all third-party claims asserted in this context. This also applies to the costs of the legal representation required in this context.

(3) We do not check the transmitted data for accuracy and therefore accept no liability for errors.



§ 5 Right of retention, retention of title

(1) You can only exercise a right of retention if it concerns claims from the same contractual relationship.
(2) The goods remain our property until the purchase price has been paid in full.
(3) If you are an entrepreneur, the following also applies:
a) We reserve ownership of the goods until all claims from the ongoing business relationship have been settled in full. Pledging or transfer of security is not permitted before ownership of the reserved goods is transferred.
b) You can resell the goods in the ordinary course of business. In this case, you assign to us all claims in the amount of the invoice amount that arise from the resale and we accept the assignment. You are still authorized to collect the claim. However, if you do not properly meet your payment obligations, we reserve the right to collect the claim ourselves.
c) If the reserved goods are combined or mixed, we acquire co-ownership of the new item in the ratio of the invoice value of the reserved goods to the other processed items at the time of processing.
d) We undertake to release the securities to which we are entitled at your request to the extent that the realizable value of our securities exceeds the claim to be secured by more than 10%. We are responsible for selecting the securities to be released.

§ 6 Warranty

(1) The statutory liability rights for defects apply.

(2) As a consumer, you are asked to check the goods immediately upon delivery for completeness, obvious defects and transport damage and to report any complaints to us and the freight forwarder as quickly as possible. If you do not comply with this, this will have no effect on your statutory warranty claims.

(3) If a feature of the goods deviates from the objective requirements, the deviation is only considered agreed if you were informed of the same by us before the contract declaration was made and the deviation was expressly and separately agreed between the contracting parties.

(4) If you are an entrepreneur, the following warranty provisions apply:

a) Only our own information and the manufacturer's product description are deemed to be agreed as to the quality of the goods, but not other advertising, public praise and statements made by the manufacturer.

b) In the event of defects, we will, at our discretion, provide warranty through repair or subsequent delivery. If the defect cannot be remedied, you can either request a reduction in price or withdraw from the contract. The remedy of the defect is deemed to have failed after an unsuccessful second attempt, unless the nature of the goods or the defect or other circumstances indicate otherwise. In the event of repair, we do not have to bear the increased costs that arise from moving the goods to a location other than the place of performance if the delivery does not correspond to the intended use of the goods.

c) The warranty period is one year from delivery of the goods. The shortening of the deadline does not apply:

- for culpably caused damages attributable to us resulting from injury to life, body or health and other damages caused intentionally or through gross negligence;

- if we fraudulently concealed the defect or assumed a guarantee for the quality of the item;

- for items that were used for a building in accordance with their normal use and caused its defects;

- in the event of legal recourse claims that you have against us in connection with defect rights.


§7 Redeeming vouchers

a) Vouchers that are issued free of charge by the seller with a specific period of validity and which can be purchased or not purchased by the customer can only be redeemed in the seller's online shop and only within the specified period.
b) Individual products may be excluded from the voucher campaign if a corresponding restriction results from the content of the campaign voucher.
c) Vouchers can only be redeemed before completing the ordering process. Subsequent billing is not possible.
d) Only one voucher can be redeemed per order.
e) The value of the goods must be at least equal to the amount of the voucher. Any remaining balance will not be refunded by the seller.
f) If the value of the voucher is not sufficient to cover the order, one of the other payment methods offered by the seller can be chosen to pay the difference.
g) The balance of a voucher will neither be paid out in cash nor interest.
h) The voucher will not be refunded if the customer returns the goods paid for in whole or in part with the voucher within the scope of his statutory right of withdrawal.
j) The voucher is transferable. The seller can make payments with discharging effect to the respective holder who redeems the voucher in the seller's online shop. This does not apply if the seller has knowledge or grossly negligent ignorance of the lack of authorization, incapacity or lack of authorization to represent the respective owner.

§ 8 Choice of law, place of performance, place of jurisdiction

(1) Portuguese law applies. For consumers, this choice of law only applies to the extent that the protection granted by mandatory provisions of the law of the consumer's country of habitual residence is not withdrawn (principle of favourability).
(2) The place of performance for all services from the business relationships existing with us and the place of jurisdiction is our registered office, provided you are not a consumer but a merchant, a legal entity under public law or a special fund under public law. The same applies if you do not have a general place of jurisdiction in Portugal or the EU or your place of residence or habitual residence is not known at the time the action is filed. The right to appeal to the court at another legal place of jurisdiction remains unaffected by this.
(3) The provisions of the UN Convention on Contracts for the International Sale of Goods expressly do not apply.

§ 9 Protection of minors

When selling goods that are subject to the provisions of the Youth Protection Act, we only enter into contractual relationships with customers who have reached the legally required minimum age. Existing age restrictions are indicated in the respective item description.
(2) By submitting your order, you confirm that you have reached the legally required minimum age and that your details regarding your name and address are correct. You are obliged to ensure that only you or persons authorized by you to accept the delivery who have reached the legally required minimum age receive the goods.
(3) If we are obliged to carry out an age check due to legal regulations, we instruct the logistics service provider commissioned with the delivery to only hand over the delivery to people who have reached the legally prescribed minimum age and, in case of doubt, to obtain the identity card of the person The goods must be presented to the person receiving the goods for an age check.
(4) If we indicate in the respective item description that you must be 18 years of age to purchase the goods, going beyond the legally prescribed minimum age, the above paragraphs 1-3 apply with the proviso that instead of the legally prescribed minimum age, you are of majority must.

II. Customer information

1. Identity of the seller:
Quinta dos Passaros Sociedade Agr. LDA Sitio das cabecas 165T 8300-020 Silves Portugal Telephone: 00351 282 443 359 Email: info@orangenfarm.de

Alternative dispute resolution:
The European Commission provides a platform for out-of-court online dispute resolution (OS platform), available at https://ec.europa.eu/odr (https://ec.europa.eu/odr).

We are neither willing nor obliged to take part in dispute resolution proceedings before consumer arbitration boards.



2. Information on the conclusion of the contract

The technical steps to conclude the contract, the conclusion of the contract itself and the correction options are carried out in accordance with the provisions "Conclusion of the contract" of our General Terms and Conditions (Part I.).

  1. Contract language, contract text storage

3.1. The contract language is German.

3.2. We do not save the complete contract text. Before sending the order via the online shopping cart system, the contract data can be printed out or saved electronically using the browser's print function. After we receive the order, the order data, the legally required information for distance selling contracts and the general terms and conditions will be sent to you again by email.

3.3. If you request an offer outside of the online shopping cart system, you will receive all contract data as part of a binding offer in text form, e.g. by email, which you can print out or save electronically.



4. Codes of conduct

4.1. We have subjected ourselves to the buyer seal quality criteria of the Gewerbebund Management AG, which can be viewed at: https://www.haendlerbund.de/de/downloads/kaeufersiegel/kaeufersiegel-zertification criteria.pdf (https://www.haendlerbund.de/de/ downloads/kaeufersiegel/kaeufersiegel-certification criteria.pdf).


5. Essential characteristics of the goods or services
The essential features of the goods and/or services can be found in the item description of the respective offer.

6. Prices and payment methods
6.1. The prices listed in the respective offers as well as the shipping costs represent total prices. They include all price components including applicable IVA / value added tax in accordance with Portuguese law.
6.2. The shipping costs are not included in the purchase price. You can do this via an appropriately labeled button: Shipping conditions of the seller. on our website or in the respective offer, are shown separately during the ordering process and are to be borne by you additionally, unless delivery free of charge is guaranteed.
6.3. The payment methods available to you are shown under a correspondingly labeled button on our website or in the respective offer.
6.4. Unless otherwise stated for the individual payment methods, the payment claims arising from the concluded contract are due for payment immediately.

7. Delivery conditions
7.1. The Shipping conditions , the delivery conditions, the delivery date and any existing delivery restrictions can be found under a correspondingly labeled button on our website.


7.2. If you are a consumer, it is regulated by law that the risk of accidental loss and accidental deterioration of the item sold during shipment only passes to you when the goods are handed over to you, regardless of whether the shipment is insured or uninsured. This does not apply if the delivery address provided is incorrect or incomplete and the delivery location is not marked with your name.
And if you have independently commissioned a transport company not named by the entrepreneur or another person designated to carry out the shipment.


If you are an entrepreneur, delivery and dispatch are at your risk.


8. Statutory liability law for defects Liability for defects is based on the “Warranty” regulation
in our General Terms and Conditions (Part I).


These general terms and conditions and customer information were created by the dealer association's lawyers who specialize in IT law and are constantly checked for legal compliance.
Merchant Association Management AG guarantees the legal security of the texts and is liable in the event of warnings.
Further information can be found at:

https://www.haendlerbund.de/de/dienste/rechtssicherheit/agb-service (https://www.haendlerbund.de/de/dienste/rechtssicherheit/agb-service).



last updated: November 29, 2022