Shipping - Delivery - Payment

Orangenfarm / Quinta-Shopping is the online shop of the Quinta dos Pássaros Estate.
Directly from the orange farm in Portugal to your home as quickly as possible.
With German thoroughness and state-of-the-art technology, we have been growing the best natural fruits for you on our own Quinta dos Pássaros estate since 1993. You can taste the difference.

The following conditions apply:

Delivery is available domestically (Portugal) and to the following countries: Germany, Austria, Netherlands, Belgium, Luxembourg, Bulgaria, Czech Republic, Finland, France, Italy, Latvia, Lithuania, Poland, Romania, Slovakia, Sweden, Spain.

Shipping is excluded to the following islands: Canary Islands, Balearic Islands, Madeira, Azores, Cape Verde, Guadeloupe, Martinique, Reunion, Mayotte, Guyana.

Shipping to other countries not listed here, such as Switzerland (exception: parcel pick-up points near the border) and England, is unfortunately not possible.

Shipping Cost Contributions:
You will be charged the following shipping cost contributions, including VAT, per package up to 23kg volumetric weight for DHL's delivery service.
The required volumetric weight is displayed for each item in the shop, in the item description.

We cover the costs for our packaging, recycling fees, and temperature-controlled truck transport from Portugal to Germany.

Shipping with DHL per package, including toll surcharge + energy surcharge.

Germany	€8.95**
Austria, Belgium, Luxembourg, Netherlands	€15.95**
Bulgaria, Finland, Italy, Latvia, Lithuania, Poland, Romania, Sweden, Slovakia, Czech Republic, France, Croatia	€20.95**
Portugal (different transport service provider)	Up to 15kg - €5.00** / from 15kg-23kg - €9.00**
Spain (CTT)	Up to 15kg - €10.00** / from 15kg-23kg - €15.00**

** includes VAT

For packages within Portugal and Spain, please provide a national phone number for better delivery.

Prices
You order directly from Portugal. The prices stated in the offers include the VAT of the delivery country you specify. (This is usually your place of residence / country). The applicable shipping costs are not included in the sales price. Depending on the desired delivery country, the shipping costs will be shown separately in the shopping cart and described under: Shipping cost contributions.
Published offer prices are valid as displayed in the shop for the item at the time of order.  

Minimum Order Value
We process and ship orders with a minimum order value of
€30.00.

Delivery via DHL Germany

The next delivery date is always displayed on the homepage - at the very top. Your order will be delivered on this date, provided payment was received on time.

The next delivery dates are:

July 15, 2026, July 22, 2026, July 29, 2026
August 05, 2026, August 12, 2026, August 26, 2026

-> Depending on our delivery capacity, the order deadline is Thursday or Friday of the week before for the displayed delivery date.

Delivery week:
Delivery on the displayed delivery date for Germany. (On this date, the packages are with DHL for delivery and usually take +/- 1-3 days).

Delivery date for neighboring EU countries:
Delivery depends on the distance and the transport service provider in the respective destination country. Delivery usually takes between + 1-6 days.

Delivery date for Portugal and Spain:
After order confirmation, delivery takes place within 1-3 days.

The delivery date specified when ordering is for overview and guidance, but not a fixed delivery date or a delivery guarantee for this date.

Orders with the payment method "Prepayment" can only be processed on the specified delivery date if payment has been received in our Caixa Agricola account by Thursday 3:00 PM of the order week, otherwise we can only send the goods on the next delivery date.

After processing your order, you will automatically receive for your package:
- an automated link for the DHL tracking number.

All information regarding the delivery of your package can be found there for your information.


Shipping Conditions

As always, our shipping system is something special:

Since our fresh fruits are delivered without preservatives and should reach you as fresh as possible, we have created a sophisticated shipping system.
Orders are collected,
invoices and shipping cartons are prepared.
Harvesting and packing only take place shortly before the truck departs.
After temperature-controlled truck transport from Portugal to Germany, your package is handed over to the shipping service provider DHL Germany.
The package will be delivered according to DHL's terms and conditions, which you can view and print here: General Terms and Conditions DHL .
To be able to deliver to DHL in Germany, we need a German postal address, which is in Böblingen, from our friends: the Eisenmann family, and has nothing to do with fruit shipping.

Delivery address:
In the shopping cart/order process, you have the option to specify any delivery address.
Please use an address that ensures someone can accept the package and that the recipient is informed.
Please check that your delivery address is correctly stated, not erroneous, and that the delivery location is marked with the recipient's name (name on the doorbell).
We assume no liability and reject any claims for compensation for damages caused by an incorrectly provided delivery address, missing recipient's name at the delivery location, refusal to accept, or failure to collect the package.

1. Deliveries to packing stations are not possible. DHL's terms and conditions prohibit deliveries of fresh food to packing stations.

2. Special arrangements, such as delivery to a post office branch or parcel shop, garage agreement, delivery to a neighbor, etc., can only be arranged by you directly on site or via the DHL website on the internet: DHL receiving parcels, directly with DHL.

3. Package returns will be charged as follows:
- Return: €16.98 per package, including disposal costs for fresh fruits and vegetables.
- Reshipment within DE: €15.00, if the package is still at the responsible post office branch.

4. Shipping conditions and disclaimer for packages containing fresh fruits or vegetables:
Fresh fruits and vegetables are harvested on your behalf; a right of withdrawal is expressly excluded.
There is no return path for these packages.
We assume no liability for damages caused by strikes and/or official orders (force majeure).
We assume no liability for damages caused by weather conditions in the country of delivery.


Shipping Packaging
We use particularly stable, specially manufactured cartons optimized for truck transport.

Depending on the order volume-weight, which is displayed in the shopping cart, the cartons have the following dimensions:
up to 8 kg H 20 x W 30 x L 40 cm
up to 14 kg H 19 x W 40 x L 60 cm
up to 18 kg H 25 x W 40 x L 60 cm
up to 23 kg H 30 x W 40 x L 60 cm

 

Accepted payment methods:

- Prepayment via SEPA bank transfer
- Multibanco (for Portugal and Spain)
- Paypal

Via Express-Checkout:

- ShopPay (Credit card)
- Payment via PayPal Express
- Payment via Google Pay or Apple Pay

Via Mollie (Payment Provider):

- iDeal (for Netherlands)
- EPS (for Austria)
- Przelewy24 (for Poland)
- Payment via SEPA direct debit (via Klarna)
- Payment via invoice (via Klarna)
- Payment via installment plan (via Klarna)
- Trustly (like instant banking)

Upon request by prior arrangement:
- Payment via your personal credit deposit account

 

When paying by credit card (without using a payment service provider), your credit card account will be charged upon conclusion of the contract.

Our bank details:

IBAN: PT50004571304000264934038
BIC/SWIFT: CCCMPTPL

Account holder: QUINTA DOS PASSAROS - SOCIEDADE AGRICOLA LDA

For questions, you can find our contact details in the Impressum.