Delivery to Switzerland – how to order from Orangenfarm

Q: Liefert die Orangenfarm Portugal direkt in die Schweiz?

Nein. Einen direkten Versand an Schweizer Adressen bieten wir derzeit nicht an. Sie können Ihre Bestellung jedoch an eine deutsche Paketannahmestelle nahe der Schweizer Grenze liefern lassen und dort selbst abholen.

Q: Welche deutsche Lieferadresse kann ich verwenden?

Sie können grundsätzlich eine Paketannahmestelle Ihrer Wahl nutzen. Eine Möglichkeit ist beispielsweise Swiss Paket mit mehreren Filialen entlang der deutsch-schweizerischen Grenze. Wichtig ist, dass Sie sich vor Ihrer Bestellung beim jeweiligen Anbieter registrieren und die dort vorgegebenen Adressdaten vollständig übernehmen.

Q: Muss ich mich bei der Paketannahmestelle vorher anmelden?

Das hängt vom jeweiligen Anbieter ab. Bei Anbietern, die mit persönlichen Kunden- oder Identifikationsnummern arbeiten, sollten Sie sich unbedingt vor Ihrer Bestellung registrieren. So erhalten Sie die korrekten Daten für Ihre deutsche Lieferadresse.

Q: Was gebe ich als Rechnungsadresse an?

Als Rechnungsadresse können Sie Ihre eigene Adresse in der Schweiz angeben. Lediglich als Lieferadresse verwenden Sie die deutsche Adresse der Paketannahmestelle.

Q: Welche Versandkosten berechnet die Orangenfarm?

Da wir Ihre Bestellung an eine Adresse in Deutschland versenden, gelten unsere Versandbedingungen für Lieferungen innerhalb Deutschlands. Eventuelle Gebühren der Paketannahmestelle werden separat vom jeweiligen Anbieter berechnet.

Q: Wer ist für die Einfuhr in die Schweiz verantwortlich?

Die Abholung in Deutschland sowie die anschließende Einfuhr in die Schweiz erfolgen durch Sie selbst. Bitte informieren Sie sich vorab über die für Ihre Bestellung geltenden Schweizer Einfuhr-, Zoll- und Freimengenbestimmungen.

Q: Was passiert, wenn ich meine Kundennummer bei der Paketannahmestelle vergesse?

Bitte übernehmen Sie die Lieferadresse immer exakt nach den Vorgaben Ihrer Paketannahmestelle. Fehlt beispielsweise eine erforderliche Kundennummer, kann die Zuordnung Ihrer Sendung erschwert oder unmöglich sein. Für daraus entstehende Probleme bei der Paketannahmestelle können wir keine Verantwortung übernehmen.

Do you live in Switzerland and would like to order oranges, citrus fruits, or Portuguese groceries from Orangenfarm? You can do this even without direct shipping to Switzerland.
Unfortunately, we are unable to offer direct shipping.

We will deliver your order to a German parcel collection point near the Swiss border. You can then pick up your package in person and take it with you into Switzerland.

To do this, first register with a parcel collection point of your choice to receive a German delivery address. You then enter this address as the delivery address when placing your order in our online shop.

In brief:
Swiss billing address → German parcel collection point as delivery address → Order from Orangenfarm → Collection in Germany → Transport to Switzerland.

One possible parcel collection point is, for example, Swiss Paket, which has several branches along the German-Swiss border. Alternatively, you are of course welcome to use any other provider of your choice.

How to place your order

The process is straightforward:

1. Register with a parcel collection point

First, choose a provider or a conveniently located parcel collection point in Germany and register there.

Please complete the registration before placing your order with us so that you have the full delivery address and—depending on the provider—your personal customer number.

2. Order from Orangenfarm

Then proceed to place your order as usual in our online shop.

As the delivery address, enter the German address of your parcel collection point exactly as it was provided to you by the respective provider. Make sure to include any customer or identification number that may be required.

For the billing address, you continue to use your own address in Switzerland.

3. We ship your order to Germany

Your order will be shipped by us to the specified parcel collection point, just like a regular order within Germany.

Our standard shipping terms and costs for Germany apply.

4. Collect your package

Once your order has arrived at the parcel collection point, you will be notified accordingly, depending on the provider you chose.

You can then collect your order there and take it with you into Switzerland.

Please check with the respective provider in advance regarding their current fees, storage periods, opening hours, and terms and conditions.

Example: Delivery with Swiss Paket

One option is Swiss Paket. The provider operates several parcel collection points directly on the German-Swiss border.

After registering with Swiss Paket, you will receive your personal customer number and the delivery address intended for your chosen branch.

Important: Be sure to provide your customer number with the delivery address according to Swiss Paket's requirements. This is the only way the arriving package can be clearly assigned to your customer account.

Registration with Swiss Paket is currently free of charge. Fees apply for receiving or storing the respective shipment and are settled directly with Swiss Paket.

Swiss Paket branches

The following locations are currently available:

Weil am Rhein
Swiss Paket
Im Kränzliacker 9
79576 Weil am Rhein
Germany

Rheinfelden
Swiss Paket
Güterstraße 26B
79618 Rheinfelden
Germany

Laufenburg
Swiss Paket
Todtmooser Str. 28
79725 Laufenburg
Germany

Waldshut
Swiss Paket
Alfred-Nobel-Str. 22
79761 Waldshut
Germany

Bad Säckingen
Swiss Paket
Schaffhauser Str. 22
79713 Bad Säckingen
Germany

Jestetten
Swiss Paket
Allmendweg 4
79798 Jestetten
Germany

Before placing your order, please check directly with Swiss Paket to see which address details are required for your chosen branch and which current fees and conditions apply.

Other parcel collection points

You are, of course, not limited to Swiss Paket. There are various providers for German delivery addresses along the Swiss border.

Options known to us include, for example:

Grenzpost
with locations in Konstanz, Rheinfelden, and Singen, among others.

Fortex Kurierdienst
Parcel collection in Rheinfelden, among others.

Easy Paketshop
Parcel collection in Hohentengen am Hochrhein.

The choice is entirely up to you. Please contact the respective provider directly for information on registration, delivery address, fees, opening hours, and collection terms.

Important information regarding VAT

Since your order will be delivered by us to a German delivery address, we will charge the VAT applicable to orders within Germany.

Subsequent reimbursement of VAT by us does not occur and is not supported by us.

Please take this into account before placing your order.

Import into Switzerland

By collecting your order in Germany, you assume responsibility for the onward transport of your order into Switzerland.

Please observe the applicable Swiss import, customs, and duty-free allowance regulations. Depending on the value of the goods and the type of products ordered, duties or other formalities may be required upon import into Switzerland.

The verification and compliance with these regulations are the responsibility of the purchaser.

Please ensure the delivery address is correct

It is particularly important that you enter the delivery address of your parcel collection point in our online shop completely and exactly according to their specifications.

This includes in particular:

- Your full name
- The correct address of the parcel collection point
- Your customer or identification number, if required by the provider

Missing or incorrect information may result in a shipment not being identifiable or deliverable.

Summary

Switzerland → Select a German parcel collection point → Register there → Receive a German delivery address → Place an order with us → Collect the package in Germany → Import it yourself into Switzerland.

This way, our customers in Switzerland can also continue to order oranges, citrus fruits, and many other Portuguese specialties from us, even though we do not offer direct shipping to Switzerland.