Shipping - Delivery - Payment
Orange Farm / Quinta-Shopping is the online shop of the Country Estate of Birds - Quinta dos Pássaros.
From the orange farm in Portugal to your home as quickly as possible.
With German thoroughness and state-of-the-art technology, we have been cultivating the finest natural fruits for you on our own estate, the Bird Estate, since 1993. You can taste the difference.
The following conditions apply:
Delivery is available within Portugal and to the following countries: Germany, Austria, Netherlands, Belgium, Luxembourg, Bulgaria, Czech Republic, Finland, France, Italy, Latvia, Lithuania, Poland, Romania, Slovakia, Sweden, Spain.
Shipping is excluded to the following islands: Canary Islands, Balearic Islands, Madeira, Azores, Cape Verde, Guadeloupe, Martinique, Reunion, Mayotte, Guyana.
Unfortunately, shipping to other countries not listed here, such as Switzerland (except for parcel collection points near the border) and England , is not possible.
Shipping costs:
The purchase price includes the costs for our packaging, recycling, and temperature-controlled truck transport from Portugal to Germany.
We charge the following shipping costs including VAT per package up to 23kg volume weight.
The required volumetric weight is displayed in the product description for each item in the shop.
Shipping by truck/DHL per package, including toll surcharge + energy surcharge.
| Germany | €8.95** |
| Austria, Belgium, Luxembourg, Netherlands | €15.95** |
| Bulgaria, Finland, Italy, Latvia, Lithuania, Poland, Romania, Sweden, Slovakia, Czech Republic, France, Croatia | €20.95** |
| Portugal | Up to 15kg - €5.00** / from 15kg-23kg - €9.00** |
| Spain | Up to 15kg - €10.00** / from 15kg-23kg - €15.00** |
** including VAT
For domestic parcels to Portugal and Spain, please provide a national telephone number for better delivery.
Prices
You are ordering directly from Portugal. The prices quoted include VAT for your chosen delivery country (usually your place of residence/country). Shipping costs are not included in the sales price. Depending on your chosen delivery country, shipping costs will be displayed separately in your shopping cart and described under: Shipping Costs.
Published offer prices are valid as displayed in the shop for the item at the moment of ordering.
Minimum order value
We process and ship orders starting from a minimum order value of
€30.00
Delivery via DHL Germany
The next available delivery date is always displayed at the top of the homepage. Your order will be delivered on this date, provided payment has been received on time.
The next delivery dates are:
February 11, 2026, February 18, 2026, February 25, 2026
March 4, 2026, March 11, 2026, March 18, 2026, March 25, 2026
April 1, 2026 (Easter delivery), April 15, 2026, April 22, 2026, April 29, 2026
Delivery week:
Delivery on the displayed delivery date for Germany. (On this date, the packages are with DHL for delivery and then usually take +/- 1-3 days).
Delivery date for neighboring EU countries:
Delivery time depends on the distance and the transport provider in the destination country. Delivery typically takes between 1 and 6 days.
Delivery date for Portugal and Spain:
Delivery takes place within 1-3 days after order confirmation.
The delivery date indicated during the ordering process is for informational purposes and as a guideline, but is not a fixed delivery date or a delivery commitment on that date.
Orders using the payment method "prepayment" can only be processed for the stated delivery date if payment has been received in our Caixa Agricola account by Thursday at 3:00 PM of the order week; otherwise, we can only ship the goods on the next delivery date.
After your order has been processed, you will automatically receive the following for your package:
- automatically generates a link for the DHL tracking number.
All information relating to the delivery of your package can be found there for your convenience.
Shipping conditions
As always, something special: our shipping system.
Since our fresh fruits are delivered without preservatives and should reach you as fresh as possible, we have created an elaborate shipping system.
The orders are being collected,
Prepared the invoices and shipping boxes.
Harvesting and packing only take place shortly before the truck departs.
After temperature-controlled truck transport from Portugal to Germany, your package will be handed over to the shipping service provider DHL Germany.
The package will be delivered in accordance with DHL's terms and conditions, which you can view and print here: DHL General Terms and Conditions .
In order to be able to ship via DHL in Germany, we need a German postal address; this is in Böblingen, belonging to our friends: the Eisenmann family, and has nothing to do with the fruit shipment.
Delivery address:
You have the option to specify any delivery address during the shopping cart/order process.
Please use an address that ensures someone can receive the package and that the recipient is aware of it.
Please check that your delivery address is correct, not incorrect, and that the delivery location is marked with the recipient's name (name on the doorbell).
We accept no liability and reject any claims for compensation for damages resulting from an incorrectly specified delivery address, missing recipient's name at the delivery location, refusal to accept delivery, or failure to collect the package.
1. Deliveries to parcel lockers are not possible. DHL's terms and conditions prohibit deliveries of fresh food to parcel lockers.
2. Special arrangements, such as delivery to a post office or parcel shop, garage delivery, delivery to a neighbor, etc., can only be made directly with DHL by you on site or via the DHL website: Receive DHL parcels .
3. Returned packages will be charged as follows:
- Return shipping: €16.98 per package, including disposal costs for fresh fruits and vegetables.
- Reshipment within Germany: €15.00 if the package is still at the responsible post office.
4. Shipping conditions and disclaimer for packages containing fresh fruit or vegetables:
Fresh fruits and vegetables are harvested on your behalf; the right of withdrawal is expressly excluded.
There is no way to return these packages.
We accept no liability whatsoever for damages caused by strike action and/or official orders (force majeure).
We accept no liability for damage caused by weather conditions in the country of delivery.
Shipping packaging
We use particularly sturdy cardboard boxes specially made for us, which are optimized for truck transport.
Depending on the order volume and weight displayed in the shopping cart, the boxes have the following dimensions:
up to 8 kg H 20 x W 30 x L 40 cm
up to 14 kg H 19 x W 40 x L 60 cm
up to 18 kg H 25 x W 40 x L 60 cm
up to 23 kg H 30 x W 40 x L 60 cm
Accepted payment methods:
- Advance payment via SEPA bank transfer
- Multibanco (for Portugal and Spain)
- Paypal
About Express Checkout:
- ShopPay (credit card)
- Payment via PayPal Express
- Payment via Google Pay or Apple Pay
Via Mollie (payment provider):
- iDeal (for the Netherlands)
- EPS (for Austria)
- Przelewy24 (for Poland)
- Payment via SEPA direct debit (via Klarna)
- Payment by invoice (via Klarna)
- Payment via installment plan (through Klarna)
- Trustly (like instant banking)
Upon request and prior arrangement:
- Payment via your personal credit deposit account
When paying by credit card (without using a payment service provider), your credit card account will be charged upon conclusion of the contract.
Our bank details:
IBAN: PT50004571304000264934038
BIC/SWIFT: CCCMPTPL
Account holder: QUINTA DOS PASSAROS - SOCIEDADE AGRICOLA LDA
If you have any questions, you can find our contact details in the legal notice .
